Skip to main contentSkip to navigation
DecorFlow Help Center

DecorFlow FAQs for interior design firms.

Everything you need to know about using DecorFlow to manage your projects, client communication, estimations, and team workflows.

Product & Onboarding Questions

Who is DecorFlow built for?

DecorFlow is built specifically for Indian interior design studios, architects, project managers, and growing design firms looking to manage leads, GST quotations, site progress, and client project sharing in one connected workspace.

Do we get onboarding support to set up our catalogues?

DecorFlow makes it easy to create and organise your catalogue directly in the platform. Request help structuring existing rate sheets, material lists, project stages and team roles during setup.

Can I import existing data from Excel?

DecorFlow supports catalogue management but does not currently import Excel or CSV catalogue data automatically. Studios can request guided setup assistance.

Is DecorFlow available on mobile and desktop?

Yes. DecorFlow is built for web, Android and iOS. The platform can be accessed through a web browser on supported mobile and desktop devices.

Leads & CRM Questions

How does the lead tracking system work?

DecorFlow lets you capture enquiries, record client requirements, schedule follow-ups, assign team members, and track each lead through your sales pipeline.

Can we track site measurements during the lead stage?

You can record a lead's initial requirements and relevant details before conversion. After the lead is converted, the carried-over information can be managed as part of the active project.

Can I transition leads into active projects easily?

Yes. You can convert a qualified lead into a client and project without re-entering its core information. Relevant lead details are carried forward into the new project.

Does it support team assignments for site visits?

Yes. You can assign team members to enquiries so responsibilities, follow-ups, and site-visit coordination remain clear.

Quotations & Catalogues Questions

How does quotation status tracking work?

DecorFlow keeps quotation revisions organised so your team can review version history and maintain clear status visibility across every revision.

Are DecorFlow quotations and invoices GST-ready?

Yes. DecorFlow supports GST-ready quotations and invoices with applicable tax details and downloadable PDF exports. You should review your tax configuration with your accountant to ensure it suits your business.

Can I manage different GST slabs on quotations?

DecorFlow supports GST calculations and displays the applicable tax breakdown on quotations and invoices. Configure your tax details according to your studio's invoicing requirements.

Can I generate PDF quotations with our studio branding?

Yes. You can generate professional quotation PDFs containing your studio details, quotation information, and terms for sharing with clients. Branding options may depend on your plan.

Can I download quotations as PDFs?

Yes. You can generate and download quotation PDFs to review, archive, or share with clients.

How does quotation sharing work?

You can share quotation revisions with clients and keep their current status organised in the studio workspace.

Can I manage my modular kitchen catalogue?

DecorFlow supports catalogue management but does not currently import Excel or CSV catalogue data automatically. Studios can request guided setup assistance.

Client Portal Questions

Can clients access DecorFlow without installing an app?

Yes. Clients can use the DecorFlow Client Portal through a supported web browser. DecorFlow is built for web, Android and iOS.

What access does the client receive?

Clients can securely review floor plans, 3D renders, design updates, quotation revisions, invoices and project progress from one portal.

Can we hide internal files from the client?

Yes. Your team controls which supported project files and updates are shared through the Client Portal. Content that is not shared remains available only to authorised team members.

Do client accounts count as paid team members?

No. Client Portal users are separate from your studio's staff users and do not consume staff member seats. Availability is subject to the features included in your plan.

Does the client portal support online payments?

No. DecorFlow does not currently let clients make payments through the Client Portal. Razorpay is used only for paying for your studio's DecorFlow subscription.

Site & Project Management Questions

What does DecorFlow manage for interior design firms?

DecorFlow acts as the operational hub for your studio. It handles leads, client communication history, room-by-room project tracking, professional quotation versions (with GST options), milestone invoices, and a dedicated client portal for progress updates and deliverable review.

Can my site supervisor upload photos directly?

Yes. Site supervisors can access DecorFlow from their mobile devices to log notes, upload site photos, and mark milestones as completed directly from the site.

How does project tracking connect to invoicing?

DecorFlow supports milestone-based invoicing, allowing your team to create and organise invoices around the billing stages defined for a project.

Is there support for tracking payments on project milestones?

Yes. You can define project billing milestones and create invoices against those stages, making it easier to track what has been invoiced throughout the project.

How does it handle WhatsApp communication?

DecorFlow provides a WhatsApp button that opens WhatsApp with prefilled content for you to review and send manually. DecorFlow does not send the message automatically.

Billing, Security & Subscriptions Questions

What happens after the 30-day trial?

You can try the Growth plan free for 30 days without a credit card. At the end of the trial, choose a paid plan or continue on the Free plan, subject to the features and usage limits shown on the pricing page.

Can I continue using DecorFlow on the Free plan?

Yes. DecorFlow offers a Free plan for essential use. Current features, usage allowances, and export options are listed on the pricing page.

Are prices inclusive of GST?

No. Subscription plans are shown exclusive of GST. A standard 18% GST is added at checkout, and you can log your GSTIN details to claim Input Tax Credit (ITC).

Can I change my plan later?

You can change your subscription from the available plan options. Any billing adjustment and the date on which the change takes effect are shown before you confirm it.

Can I export my project and client data?

Yes. DecorFlow supports PDF and CSV exports for supported records and documents. Available export options depend on the type of data being exported.

What happens to my data if I cancel?

When you cancel, your paid subscription remains subject to the cancellation terms shown during the process. Access to features and stored data is governed by the applicable plan, retention policy, and terms of service, so export any records you need before your paid access ends.

How is my studio and client information protected?

DecorFlow uses secure cloud services, authentication, and access controls to protect studio and client information. For details about how data is collected, used, retained, and protected, review our Privacy Policy and Terms of Service.

What support is included with each plan?

Support availability may vary by plan. Check the pricing page for the current support options or contact the DecorFlow team if you need help choosing a plan.

How do AI credits work?

AI features use credits, and the required number of credits is shown before generation. The credits included with each plan and the AI features currently available are listed on the pricing page.

Still have questions about DecorFlow?

Get in touch with our team for a personalized product walkthrough. We help you set up your catalogues and migrate client lists easily.

Book a Demo